Terms & Conditions
These Terms & Conditions govern your use of Motorola Kenya (motorola.co.ke) and your purchases from our online platform. By accessing our website or placing an order, you agree to comply with these terms. If you do not agree, do not use this website.
1. Definitions
• “Motorola Kenya,” “we,” “our,” or “us” refers to the owner/operators of Motorola.co.ke.
• “Customer,” “you,” or “user” refers to anyone accessing or purchasing from our website.
• “Products” refer to mobile phones, accessories, and related items sold on Motorola.co.ke
• “Website” refers to Motorola.co.ke and its content.
2. Use of This Website
You agree to use this website only for lawful purposes. You must not:
• Attempt to hack, damage, or disrupt the website
• Use false information or stolen payment methods
• Copy content, images, trademarks, or product details without permission
• Misuse chat, support services, or customer care channels
We reserve the right to block or restrict any user who violates these conditions.
3. Product Information
We aim to provide accurate descriptions, specifications, and pricing. However, occasional errors may occur. Motorola Kenya reserves the right to correct inaccuracies and revise product details at any time without liability.
Images on the website are for illustration. Actual product appearance may slightly vary due to lighting, design updates, or manufacturer changes.
4. Orders and Payments
Orders will be confirmed only after successful payment verification. By placing an order, you agree to:
• Provide accurate personal, address, and contact information
• Pay the total amount due, including delivery fees
• Comply with our Refund & Return Policy and Warranty Terms
Payment methods available may include mobile money, bank transfers, credit/debit cards, or cash on delivery (where applicable).
5. Pricing and Fees
Prices listed on Motorola.co.ke are in Kenyan Shillings (KES). Prices may change without notice due to supply, promotions, or market conditions. Delivery fees, taxes, or service charges may apply based on your order.
6. Delivery Policy
Delivery timelines depend on location and courier availability. Estimated delivery periods will be communicated to customers. Motorola Kenya is not liable for delays caused by courier partners, weather, or circumstances beyond our control.
If you provide an incorrect address or fail to receive the order, any additional delivery fees will be your responsibility.
7. Warranty Terms
Products may include warranty coverage depending on model and category. Warranty covers manufacturer defects only. It does not cover damage caused by mishandling, breakage, moisture, unauthorized repairs, or misuse.
Warranty claims must be submitted through authorized service centers. Full warranty terms are available on our Warranty page.
8. Refunds, Returns, and Replacement
Refunds and returns are governed by our official Refund & Return Policy. By purchasing from our website, you agree to those terms. Refunds may only be issued through the original payment method and only after inspection and approval.
9. Intellectual Property
Content on Motorola.co.ke—including text, logos, product descriptions, graphics, design, and domain—is protected under intellectual property laws. You may not reproduce, copy, or redistribute any content without written permission.
Unauthorized use of Motorola trademarks or branding is prohibited.
10. Limitation of Liability
Motorola Kenya shall not be liable for:
• Losses due to product misuse or unauthorized repairs
• Indirect, incidental, or consequential damages
• Loss of data, profits, or digital content stored on devices
• Service interruptions, website errors, or delayed delivery
Our liability, under any circumstance, shall not exceed the value of the product purchased.
11. Third-Party Links and Services
The website may contain links to third-party platforms for payment, warranty, or support. We are not responsible for the policies, content, or actions of third-party websites.
12. User Account Responsibilities
If you create an account, you are responsible for maintaining confidentiality of your login credentials. You agree to notify us immediately in case of unauthorized access or account misuse.
We may suspend or terminate accounts that violate our policies.
13. Prohibited Activities
Users are prohibited from:
• Reselling products purchased for personal use without authorization
• Posting false complaints, abusive messages, or fraudulent claims
• Submitting misleading payment or identity information
Legal action may be taken against fraudulent users.
14. Privacy & Data Protection
Your data is collected and processed in accordance with the Data Protection Act (Kenya) 2019 and our Privacy Policy. By using this website, you consent to data practices described in our Privacy Policy.
15. Modification of Terms
We may revise these Terms & Conditions when required due to business, regulatory, or legal changes. Updated terms will be posted on this page with an updated date. Continued use of the website means you accept any changes.
16. Governing Law
These Terms & Conditions are governed by the laws of Kenya. Disputes arising from website use or purchases shall be resolved under Kenyan jurisdiction.
17. Contact Information
For inquiries regarding these terms, reach us through:
Email: support@motorola.co.ke
