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PRIVACY POLICY
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Motorola Kenya (“we,” “our,” “us,” or “Motorola Kenya”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, place orders, or communicate with us.
By accessing www.motorola.co.ke and using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
a) Information You Provide
We may collect the following information when you use our services:
- Full name
- Phone number
- Email address
- Delivery address
- Payment details processed securely by third-party providers
- WhatsApp contact information
- Information submitted through forms or customer support
b) Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Device and browser information
- Pages visited and time spent
- Cookies and tracking data
c) Information From Third Parties
We may receive information from delivery and logistics partners, payment processors, warranty and service centers, and analytics or advertising platforms.
2. How We Use Your Information
We use your personal information to:
- Process and fulfill orders
- Deliver products
- Provide customer support
- Send receipts and order updates
- Verify payments
- Prevent fraud
- Improve our services
- Send promotional messages with your consent
- Provide warranty and after-sales support
3. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience, enable shopping cart functionality, analyze website performance, and improve our marketing.
You may disable cookies through your browser settings, but some features may not work properly.
4. Sharing of Personal Information
We do not sell, rent, or trade your personal information.
We may share your data only with delivery partners, payment service providers, authorized service centers, and government authorities where required by law.
All third parties are required to protect your information and use it only for official purposes.
5. Data Security
We implement appropriate technical and organizational measures, including secure servers, encrypted SSL connections, restricted system access, and regular security monitoring.
Although we take reasonable steps to protect your data, no system is completely secure, and we cannot guarantee absolute security.
6. Your Rights Under Kenyan Law
Under the Kenya Data Protection Act, 2019, you have the right to:
- Access your personal data
- Request corrections
- Request deletion where legally allowed
- Withdraw marketing consent
- Object to unlawful processing
To exercise these rights, contact us at: support@motorola.co.ke
7. Data Retention
We retain personal information only for as long as necessary to provide our services, fulfill warranty obligations, meet legal requirements, and resolve disputes.
Data that is no longer required will be securely deleted or anonymized.
8. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors without parental consent.
If you believe a minor’s information has been collected without permission, please contact us for immediate removal.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, content, or data protection policies.
We encourage users to review the privacy policies of any external sites they visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.
All updates will be posted on this page with a revised date.
11. Contact Information
If you have any questions about this Privacy Policy or your personal data, please contact us:
- Motorola Kenya
Njengi House, Ground Floor, Shop No. 18
Tom Mboya Street, Nairobi, Kenya - Email: support@motorola.co.ke
Phone: +254 722 777899
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